Do you have an instructional video with product usage and styling ideas? Yeas, it includes tips, techniques and finished styles and is available through our on-line store for $29.95.

I am not a professional stylist. How do I effectively use my iron?: Go to Chosing the right ceramic iron and visit our style gallery for step-by-step designs and styling tips.

My product doesn't seem to be working properly. Can it be repaired? If your product is within the warranty period (normally 1 year from date of purchase) and you have proof of purchase {store receipt, credit card statement, copy of cancelled check) our policy is to replace it free of charge with the exception of a small shipping/handling fee. All returns require a Return Authorization number, which can be obtained by calling us at 877-212-8700 and asking for the Warranty/Returns Department

My product is not working and is out of warranty. What can I do? HAI will replace your product, even though it is out of warranty, for 50%of the HAI retail price plus shipping/handling and Sales Tax if you reside in California. Once again, all returns require a Return Authorization number, which can be obtained by calling us at 877-212-8700 and asking for the Warranty/Returns Department.

How long will it take to get my replacement Iron? We try to send replacements out the same day we receive the faulty iron.

I'm going to Europe on vacation. Can X use my HAI iron with a voltage converter? All HAIclassic irons, with the exception of the Euro Haistik, are designed for use with 110V, 5OW ONLY, Using a voltage converter can seriously damage your iron and void your warranty. The Euro Haistik, which can be purchased in our on-line store, is available for use with 220V and an ideal choice for travel use.